Returns Policy

If an item is sold on commission, at no stage during any transaction does or will Clovelly Collectables become responsible for its condition, provenance or description. Should any of the goods not owned by Clovelly Collectables displayed on our site and subsequently sold via our site prove unsatisfactory, we cannot be held responsible in any way. The exception will be made by the products directly owned by Clovelly Collectables.

We want every user of www.clovellycollectables.co.uk, both buyers and sellers, to be certain of the conditions under which they deal, all the while feeling secure that the transaction they may enter into is valid and reliable. To this end, we have devised the following Returns Policy by which all buyers and sellers agree to abide.

Return timetable

You can return the purchased items within 30 days of the receiving date. All returned items should be in the same condition as they were when shipped by the seller, except for situations in which the item has been damaged by the courier.

Return Process

To return an item, please email customer service at salhamish@gmail.com and mail your return to the following address:

Clovelly Collectables,

Unit 1

Clovelly Car Park

Clovelly

Devon

EX39 5TA

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned:
– Which have been damaged due to misuse by the customer
– Which have been unpacked in an inappropriate manner
– With missing parts due to the customer’s fault
– Which even if complete and undamaged upon receiving cannot be or are not sent in the same to the seller.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

salhamish@gmail.com